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Our Services (A to Z)

For further information about any of the services below, please call Bendigo Health - 5454 6000

A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z


Aboriginal Support

Phone: (03) 5454 7131

Bendigo Health has an Aboriginal Hospital Liaison Officer who assists and supports Aboriginal and Torres Strait Islander (ATSI) people and their families to more effectively use the services offered by Bendigo Health. 

The officer assists with admission and discharge planning, the understanding of hospital procedures, patient support and promotes health and wellbeing to the Aboriginal and Torres Strait Islander communities.

Ground East - Bendigo Hospital campus.

Aboriginal Employment at Bendigo Health

Click here to view aboriginal employment opportunities at Bendigo Health.

Adult Acute Unit
Phone: (03) 5454 7646

Level 2 West - Bendigo Hospital campus.

An inpatient psychiatric unit providing assessment and short-term treatment for persons 16 - 64 years living in the Loddon Mallee region.

The unit provides management and treatment during an acute phase of mental illness until the person has recovered sufficiently to be treated effectively and safely in the community.
Adult Community Mental Health Clinics

Call: John Bomford Centre (03) 5440 6500 or Regional Triage Service 1300 363 788.

Adult Community Mental Health Clinics provide a service for persons between 18 - 64 years who have, or at risk of serious mental illness.
Aged Care Services

Aged Care Assessment Service

Hours: Monday – Friday, 8.30am – 5pm
Phone: 03 5454 7589

Aged Care Assessment Service (ACAS) - ACAS is a multi-disciplinary team who assist older people and their carers to identify what kind of care will best meet their needs when they are no longer able to manage at home without assistance. ACAS provides a comprehensive medically based assessment of care needs and information on suitable care options.

Case Management Services (CMS)

Hours: Monday – Friday, 8.30am – 5pm
Phone: 03 5454 7833

Case Management Services provides support for aged and frail people, people with a disability or chronic illness, and their carers, to live independently in their local community.  The Case Managers are skilled professionals who use person centred principles to assist clients to identify, achieve and direct their care planning and coordination. Case Managers will also assist to manage client’s care packages. The Linkages Program is supported by funding from the Commonwealth and Victorian Governments under the HACC program.

Dementia Behaviour Management Advisory Service (DBMAS)

Hours: Monday – Friday, 9am – 5pm
Phone: 03 5454 7833

The role of the DBMAS program is to improve the quality of life of people with dementia and their carers where the behaviour of the person with dementia impacts on their care. This is achieved by improving the dementia care capacity of care workers, carers and service providers.

Geriatric Evaluation and Management Services (GEM)

Hours: 7 days a week, 24 hours a day
Phone: 03 5454 7117

The Inpatient and Evaluation Unit hosts patients admitted for Geriatric Evaluation and Management (GEM) who have chronic or complex conditions associated with aging, cognitive dysfunction, chronic illness or disability. The client group are predominantly, but not limited to older people with a primary treatment goal of maximising health status and optimising living arrangements. The patient and family have access to a multidisciplinary team.

Health Surveillance
Hours: Monday – Friday, 8.30am – 5pm
Phone: 03 5454 7589

The Health Surveillance Program (HSP) assists frail older and disabled clients in the Bendigo Community to maximise safety, independence and quality of life in their own homes and communities by providing a home visiting service that monitors clients regularly for early detection of health risks and intervention to prevent illness and hospital admission. Eligible clients are those waiting for an aged care package.

Residential In Reach (RIR)

Hours: 7 days a week, 7am – 3.15pm
To speak to one of our co-ordinators please call 0428 173 482 or 03 5454 9221

RIR is a nurse lead program that provides specialist assessment, coordination, care provision and treatment for residents within aged care facilities. The service provides an alternative to the Emergency Department for the management of acute conditions and aged related issues and applies a person centred approach.

Residential Services

Click here for more information.

Transition Care Program and Restorative Care

Hours: Monday – Friday, 8am - 4pm
Phone: 03 5454 9106

The Transition Care Program (TCP) program facilitates care for older people who have completed their hospital stay and need more time and support to make a decision on their long term aged care options. TCP provides older people with a package of services that includes low intensity therapy e.g. physiotherapy and occupational therapy, as well as social work, nursing support and personal care.

Restorative Care (RC) is a similar program that allows younger people to access the service, from hospital, emergency department and their home. A multidisciplinary package of services is available.

TCP and RC is a regional service and are provided in the community or is bed based. The service is provided to the individual seven days a week.

How to access this service

My Aged Care is the entry point into the Australian aged care system.

The Australian Government operates a My Aged Care phone line and website. You, your carer or representative can call the My Aged Care contact centre on 1800 200 422 for further information and referrals for assessment.

If you are in hospital, the referral to ACAS will be made for you. 


Allied Health

Allied Health comprises 245 staff from many disciplines including, audiology, occupational therapy, physiotherapy/exercise physiology, social work/welfare work, speech pathology, podiatry, dietetics and nutrition, psychology.

Allied health services are provided to patients across their continuum of care.

Ambulatory Blood Pressure (ABP)

Ambulatory blood pressure monitoring allows regular measurements of blood pressure to be performed over a 24 hour period and requires a blood pressure cuff to be worn around the arm.  Patients cannot shower during the monitoring period as the equipment must stay connected to the body and cannot get wet.  Monitors are fitted by a Cardiac Technologist and take around 10 minutes to connect and must be returned to the department the following day.  Blood pressure monitoring is used to check for hypertension (high blood pressure) or signs of low blood pressure which may be related to dizziness or fainting.  A referral is required for all tests. For enquiries or to make a booking contact 5454 8017.

Anaesthesia and Peri-operative Services
Anaesthesia and peri-operative services provide anaesthetic services for approximately 10,000 operative procedures per year in six operating theatres. The department provides a 24 hour service to Bendigo Health.

Phone: (03) 5454 8783 

The Audiology Unit provides hearing assessments and advice for patients of all ages.
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