Coming to hospital with a disability or special needs

If you have a disability or special needs, this page will assist you in getting ready for your visit to hospital. Scroll down to find information about, the hospital passport, photo libraries, who to contact for help and physical access.

Hospital Passport

What is the Hospital Passport?
The Hospital Passport is a special form that can describe your health and care needs. The information can include your background, abilities, support needs, routines, likes and dislikes. This can make it easier for hospital workers to know what you might need when you are in hospital.

Who can use it?
The Hospital Passport can be used to help anyone who has special needs, including cognitive, communication or physical support needs. We want to make it easier for people with a disability to have a good experience in hospital.

How does it work?
You can create your own Hospital Passport using this form. Your family, carers or support workers can help to create your Hospital Passport. These frequently asked questions will give you some more information about how to create a Hospital Passport.

When your Hospital Passport is finished, you or your carers should bring it with you if you need to come to hospital. Your Hospital Passport will help us to know more about you and how we can look after you.

Photo libraries

Photos of the hospital have been put into booklets to help you get ready for coming to hospital. You can look at photos of different parts of the hospital so you know what to expect when you visit.

Download Hospital photo library here.

Download Dental Services photo library here.

The photos can be downloaded separately here. You could use these for a social story or information page about coming to hospital.

Hospital Entrance

Main entrance
Automatic Door
Help desk
Volunteer
Public lifts

Emergency Department

Emergency entrance
Triage
Waiting area
Children’s waiting area 

Medical Imaging

Front desk
Waiting area
Changing room
X-ray
Ultrasound
CT

Day of Surgery Admissions

Entrance
Front desk
Waiting area

Children's Ward

Entrance
Parent's lounge
Play room
Waiting area
Staff station
Treatment room
Patient room

Inpatient wards

Staff station
Patient bed
Call bell
Patient Entertainment System
Pathology staff
Pathology test

Other hospital areas

Pharmacy
Aboriginal Support Services
Sacred Space

Community Dental Services Outside entrance
Lifts
Level 7 entrance
Front desk
Waiting area
Hallway
Chair
Glasses

Contacts

For all emergencies call 000.

Do you need to plan a hospital visit?
If you need help to organise a hospital visit, talk to your GP. You may ask for a referral to HARP for help with developing a Hospital Passport. HARP is the Hospital Admission Risk Program at Bendigo Health.

Do you have an admission date?
If you have an admission date for a procedure and you or your carer would like to talk to someone about preparing for this admission, call 5454 6000 and ask for Patient Services.

Are you coming to hospital unexpectedly?
If you are presenting to hospital unexpectedly, but it is not an emergency, call 5454 6000 and ask for the Patient Flow Coordinator or After Hours Manager. They can help to communicate with the Emergency Department when needed.

Physical access

Patient pick up and drop off
Patient pick up and drop off zones are located at the main hospital entrance off Mercy Street and the Emergency Department entrance off Drought Street. Parking time limits are from 5-15 minutes in the pick up and drop off zones.

Entry
The main hospital entrance off Mercy Street is a revolving door. However, you can use the automatic door to the right of this entrance by pressing the green button.

There are automatic sliding doors at the Drought Street entrance.

Lifts
Public lifts are located at the main hospital entrance off Mercy Street.

If you don’t like lifts or would prefer to use stairs, go to the front desk near the main entrance and ask for security.  Security staff can help you access the stairs.

Accessible toilets
Accessible toilets are located in the following areas:

  • Ground Floor, Atrium
  • Ground Floor, Cancer Centre
  • Ground Floor, Medical Imaging
  • Level 1, Specialist Clinics
  • Level 2, Corridor to Intensive Care Unit
  • Level 3, Corridor to Hospital Executive
  • Level 3, Women’s Health Clinics
  • Level 4, Wards 4A, 4B and 4C
  • Level 5, Wards 5A, 5B and 5C
  • Level 6, Wards 6A, 6B and 6C

Wayfinding
Touchscreen directory and map located on the ground floor near the main entrance off Mercy Street.

There are signs at the lifts on each level of the hospital.

Volunteer staff can help you find your way. The volunteers are dressed in red shirts. You can go to the front desk near the main entrance to ask for help. 

Resources

External Link
Hospital Passport PDF
577.94 KB

External Link
Hospital Passport FAQs PDF
386.52 KB

Contact Us
Location

100 Barnard Street, Bendigo, VIC, 3550

Phone

03 5454 6000

Email

[email protected]