The Bendigo Health Disability Liaison Officers (DLO) are a team of staff who are a contact and advocate for people with a disability or special requirements, and their carers within the health system. DLO work with healthcare teams to ensure safe, accessible and inclusive care of people with a disability or special requirements.
The Disability Liaison Officer can enable you to access:
Patient pick up and drop off
Patient pick up and drop off zones are located at the main hospital entrance off Mercy Street and the Emergency Department entrance off Drought Street. Parking time limits are from 5-15 minutes in the pick up and drop off zones.
The main hospital entrance off Mercy Street is a revolving door. However, you can use the automatic door to the right of this entrance by pressing the green button.
There are automatic sliding doors at the Drought Street entrance.
Public lifts are located at the main hospital entrance off Mercy Street.
If you don’t like lifts or would prefer to use stairs, go to the front desk near the main entrance and ask for security. Security staff can help you access the stairs.
Accessible toilets are located in the following areas:
Touchscreen directory and map located on the ground floor near the main entrance off Mercy Street.
There are signs at the lifts on each level of the hospital.
Volunteer staff can help you find your way. The volunteers are dressed in red shirts. You can go to the front desk near the main entrance to ask for help.
What is the Hospital Passport?
The Hospital Passport is a form that can describe your health and care needs. The information can include your background, abilities, support needs, routines, likes and dislikes. This can make it easier for healthcare workers to know what you might need when you are in hospital.
Who can use it?
The Hospital Passport can be used to help anyone who has a disability or special requirements, including cognitive, communication or physical support needs.
How does it work?
You can create your own Hospital Passport using this form. Your family, carers or support workers can help to create your Hospital Passport. These frequently asked questions will give you some more information about how to create a Hospital Passport.
Bring you hospital passport to hospital, as this will help us to know more about you and how we can look after you.
Photos of the hospital have been put into booklets to help you get ready for coming to hospital. You can look at photos of different parts of the hospital so you know what to expect when you visit.
The photos can be downloaded separately here. You could use these for a social story or information page about coming to hospital.
|Day of Surgery Admissions|
|Other hospital areas|
|Community Dental Services||Outside entrance
Level 7 entrance
For all emergencies call 000.
Disability Liaison Officer (DLO) Contact Details
For questions, referrals or bookings contact Bendigo DLO on: 03 5454 9141
We value feedback from patients, family members and carers.