The Bendigo Health Patient Experience Survey provides us with helpful information to know where we going well and where we can improve.
The Survey takes 10 minutes to complete and your answers will be anonymous. You can access the survey here: Bendigo Health Patient Experience Survey (office.com)
At Bendigo Health we survey our consumers to measure their experience of care, treatment and services. Most importantly we analyse and use this information to continuously improve and to deliver patient centered care.
A Net Promoter Score (NPS) is a measure of patient satisfaction that measures how likely our consumers are to recommend Bendigo Health to a friend.
The Australian Healthcare Index notes that in Australia and New Zealand, organisations should aim for an average NPS of 30. A score above 70 is considered excellent. More information can be found here.
Downer Food Services would appreciate your feedback regarding the meals you have eaten whilst a patient at the Bendigo Hospital. Any information supplied will assist us in improving the quality of our meal service for the future.
You can complete the survey here: Downer Food Services Satisfaction Survey