What happens to my information?

What happens to my information?

What information does Bendigo Health collect about you?

When you become a patient of Bendigo Health, a medical record is created. This includes information such as your name and contact details, and information about your health condition and the treatment you are given. Every time you attend or have contact with Bendigo Health, new information is added to your record.

Why do we collect your information and what do we use it for?

Patient care
We collect and maintain personal and medical information in order to provide you with the best possible care and treatment. Your medical record enables all professionals involved in your care to have a complete picture of your medical history.

Other uses

  • Internal teaching and research purposes
  • Evaluating, planning and improving the health care service Bendigo Health provides

How is your information protected?

It is a legal requirement to protect health information and comply with the Health Records Act 2001(HRA) and other relevant legislation relating to confidentiality and privacy.

All staff must adhere to the Health Privacy Principles (HPP) detailed in the HRA. This applies to  Bendigo Health staff, contractors, volunteers and students.

Bendigo Health and its staff comply with strict privacy laws, policies and protocols relating to the collection, use, disclosure and storage of patient information.

Only authorised personnel are able to have access to your information.

When is your information disclosed?

If you are an inpatient, we will tell your relatives and friends where you are and what your general  condition is if they call or visit.

We may disclose your information to others outside Bendigo Health,  for example:

  • To your own doctor and other health care community support providers, if necessary, for your further treatment.
  • If you are transferred to another hospital, health care facility or residential facility, to ensure that you are treated safely and effectively.
  • To private health funds, TAC etc., as appropriate.
  • For billing or debt recovery.
  •  We can also disclose your information with signed consent for training , education or a research project.
  • We may be obligated or authorised under law to disclose your information when required by law or by government authorities (such as registrations of birth, deaths, diseases and treatments).
  • If you have a My Health Record your hospital discharge summaries and radiology reports will be automatically uploaded. Your pathology results may also be included.

Can you refuse to disclose your information?

Yes, you have the right to refuse permission for your information to be disclosed. You may exercise this right when you complete the Bendigo Health consent form.

However, refusing permission to disclose your information might inhibit you receiving appropriate care and treatment in the future.

We respect your right to refuse information being sent to your My Health Record. However, if you do not want this to occur, you do need to tell us at every attendance.

What happens to this information?

Certain information relating to your hospital visit may be forwarded to the Victorian Department of Health. This information is summarised and does not identify you.

How long do we keep your information?

While retention periods vary, medical records are usually destroyed 15 years after your last visit.

How can you gain access to your information?

The Freedom Of Information Act (FOI) 1982 gives you the right to access your medical record. Requests for access must be made in writing to the FOI Officer with a completed application form.

Who do I contact?

Freedom of Information Officer
PO Box 126 Bendigo Victoria 3552
Email: [email protected]
Phone: 5454 8307

A fee applies for this service.

My Health Record puts your health in your hands

Bendigo Health supports the My Health Record which is a secure online summary of a person’s health information. Having a record means important health information including allergies, medical conditions and treatments, medicine details and health care providers’ uploaded medical documents can be accessed through one system. It also allows people to take more control of their own health and wellbeing, add key information including adding health related documents, like advanced care directives and provides for the management of their children’s health information (under 14).

The My Health Record system is designed so that the healthcare recipient owns their record.  When logged into My Health Record a healthcare recipient can:

  • Apply restrictions limiting a healthcare organisations access to their records
  • Apply restrictions limiting a healthcare organisations access to specific document
  • Remove/delete documents from their record.

When you visit Bendigo Health consent is implied for your information to go to My Health Record however you may ask that information not be uploaded during an episode of care.  Please let a staff member know if you want to withdraw your consent at the time of the visit.  If you have completely opted out from My Health Record, no Bendigo Health information will be uploaded to the My Health Record system. 

Protecting patient information is critical and the My Health Record system has strong safeguards in place to protect the health data. It is also subject to some of the strongest legislation in the world to prevent unauthorised use.

For more information go to the My Health Record website or call the Help Line on 1800 723 471.

Contact Us

100 Barnard Street, Bendigo, VIC, 3550


03 5454 6000


[email protected]