What happens to my information?

What happens to my information?


Bendigo Health is committed to maintaining the privacy and confidentiality of every individual. This is done so in accordance with relevant legislation, which is also reflected in our internal policies.

What information does Bendigo Health collect about you?

When you become a patient of Bendigo Health, a medical record is created. This includes information such as your name, contact details, information about your health condition and the treatment you are given. Every time you attend or have contact with Bendigo Health, new information is added to your record.

Why do we collect your information and what do we use it for?

We collect personal and medical information in order to provide you with the best possible care and treatment. Your medical record allows those involved in your care to have a complete picture of your medical history.

Other uses may include:

  • Internal teaching and research purposes with all personal details removed
  • Evaluating, planning and improving Bendigo Health services.

How is your information protected?

Bendigo Health and its staff comply with strict privacy laws, policies and protocols relating to the collection, use, disclosure and storage of patient information.

It is a legal requirement to protect patient health information and comply with the Health Records Act 2001, as well as other relevant legislation relating to confidentiality and privacy.

All staff must adhere to the Health Privacy Principles detailed in the Health Records Act. This applies to all Bendigo Health staff, contractors, volunteers and students.

Only authorised personnel are allowed to access to your information.

We conduct routine checks and monitor access to make sure our privacy policies are followed.

When is your information shared?

If you are in hospital, we may tell your relatives and friends where you are and what your general condition is if they call or visit, unless you advise us not to.

We may need to share your information for your ongoing care. People who may need this information include:

  • Your GP or referring doctor
  • Community nursing or council services
  • Clinicians from other hospitals

Common types of information we securely share with other health professionals include:

  • Discharge summaries
  • Test results
  • List of medications
  • List of ongoing appointments
  • Special needs

Can legislation force the release of sharing of personal information?

There are times when Bendigo Health is required by law to release personal patient information.

Times like this can include:

  • A subpoenaed medical record to use as evidence in court
  • Registration of a reportable disease to the Department of Health and the Victorian Cancer Registration
  • A health insurance claim being processed by the Health Insurance Commission
  • To support assessment and management of risk of family violence
  • When any other special law require Bendigo Health to release information.

My Health Record

My Health Record is an Australian Government initiative to provide a national digital health record. Your clinical information will be uploaded to your My Health Record, unless you opt out of the scheme.

We respect your right to refuse information being sent to your My Health Record. If you do not want us to upload information, you need to tell us at every attendance to hospital or you can choose to withdraw consent at a national level.

More information can be found at www.myhealthrecord.gov.au or by contacting the helpline on 1800 723 471

What if your personal information changes?

It is important your medical record contains your most up-to-date information. If your personal details are wrong or have changed, please let us know at your next visit.

How long do we keep your information?

Bendigo Health follow the Retention and Disposal guidelines as required by Public Record Office Victoria.

How can you gain access to your information?

When you are admitted as a patient to the emergency department or an inpatient ward, a discharge summary is created after you leave hospital. A copy of this is automatically sent to your General Practitioner (GP) when it is completed. If you would like a copy of your discharge summary and do not yet have one, please contact Health Information Services.

Health Information Services
Email: [email protected]
Phone: 5454 8312

If you would like more than your discharge summary, this will need to be requested through Freedom of Information. The Freedom of Information Act (FOI) 1982 gives you the right to access your medical record. Requests for access must be made in writing to the FOI Officer application forms are available on our website. A fee applies for this service.

Freedom of Information Officer
PO Box 126 Bendigo Victoria 3552
Email: [email protected]
Phone: 5454 8307

Who do I contact?

Freedom of Information Officer
PO Box 126 Bendigo Victoria 3552
Email: [email protected]
Phone: 5454 8307

Privacy Feedback

If you have feedback about the management of your privacy, you can talk to any member of your treating team. Alternatively, you can contact our Patient Feedback Coordinator on 5454 9079.

There are also external organisations which assist with health care complaints.

Office of the Victorian Information Commissioner (OVIC)
1300 006 842

Health Complaints Commissioner
1300 582 113

Aged Care Quality and Safety Commission
1800 951 822

NDIS Quality and Safeguards Commission
1800 035 544

Mental Health and Wellbeing Commission (MHWC)
1800 246 054

Where can I find out more?

For more information on

Freedom of Information
More information and an application form can be found on the Bendigo Health website here


  • Freedom of Information Act 1982 (Vic)
  • Privacy and Data Protection Act 2014 (Vic)
  • Health Records Act 2001 (Vic)
  • My Health Records Act 2012

Contact Us


100 Barnard Street, Bendigo, VIC, 3550


03 5454 6000


[email protected]