Freedom of Information

The Freedom of Information (FOI) department is governed by the Freedom of Information Act 1982 which gives a person the right to request access to documents about you held by Bendigo Health Care Group. The Act also gives you the right to request amendment of information about you that you believe is incorrect or misleading. Your medical record remains the property of the hospital.

What we do

The FOI team can assist you in making your application and explain the fees involved.

Requests can be made for copies of medical records, medical imaging, extracts from birth registers, policies and staff records.

Victorian legislation requires all health records to undergo an appropriate review prior to release.

The FOI department is also responsible for releasing/providing health information to relevant statutory bodies, for example the Coroners Court.

Who we care for

All patients - past and present - who are requesting copies of medical record held by Bendigo Health, all employees - past and present - seeking copies of their staff records, and corporate requests.

Please note:  FOI processes and associated charges do not apply if you require information to be transferred from Bendigo Health to your medical practitioner for ongoing care purposes. 

Your medical practitioner may request information in writing, accompanied by your signed consent.

How to access this service

Applications must be made in writing using the below application form and forwarded onto the FOI Officer.

Applications must be accompanied by the prescribed fee unless we waive it. Photo identification and signed authority must accompany the application in order for it to be considered a valid request.

Commonly asked questions

How much will it cost?

A non-refundable application fee of $30.10 must accompany the application. The production cost will vary according to each request and charges are updated annually. Current fees and charges are available on the Office of the Victorian Information Commissioner website.

How long will I have to wait?

Organisations have 30 days to inform you of their decision about your request. There may be circumstances where we need to consult with you to extend the 30-day period.

Can I obtain someone else’s records under FOI?

You may obtain another person’s records if you have their signed authority to do so, have been appointed Power of Attorney (Medical), have been appointed a legal guardian of that person, or are the Senior Next of Kin of a deceased person.

What documents may be exempt?

The FOI Act allows for access to information to be denied in certain circumstances.

Examples of documents that may be exempt are documents affecting personal privacy and documents containing material obtained in confidence.

Does the applicant need to be over 18 years of age?

There is no set age limit for minors to be able to consent. Each request is assessed on a case by case basis.

Bendigo Hospital

Access via Mercy Street

Location

100 Barnard Street, Bendigo, VIC, 3550

Phone

03 5454 8307

Fax

03 5454 8340

Email

[email protected]