Seeing your specialist by internet-based video can be just as effective as a face-to-face appointment. Bendigo Health will maintain a high standard of care regardless of whether you attend an appointment in person or via video. Your specialist will decide, based on your specific needs, condition and treatment plan, whether a video call appointment will meet this standard and is suitable for your next appointment.
All Telehealth consultations are private, confidential and adhere to the same clinical standards as face-to-face consultations at Bendigo Health. You have your own private video room that only authorised clinicians can enter. Video consultations are not recorded.
The consultation will be continued by telephone or another appointment time will be booked.
Please call the contact details on your Bendigo Health appointment letter:
Yes, your family or carer can sit with you during your appointment, just as with a face-to-face appointment.
If you are running late, we cannot guarantee that a clinician will be available at a different time.
We recommend that you press the ‘Start Video Call’ button on the Bendigo Health telehealth site at least 10 minutes before your telehealth appointment. This will let you choose the relevant clinic and wait for your clinician to start the call.
Sometimes, just like a face-to-face appointment, telehealth appointments can run behind schedule. We appreciate your patience.
Please call the contact details on your appointment letter if you have been waiting more than 30 mins after your scheduled appointment time.
Yes. However Bendigo Health recommends that if you have access to a computer or iPad that this device be used (for better picture quality and sound).
We value feedback from patients, family members and carers.