Giving back

Thursday, May 02, 2024
Giving back
Smiling as she strides down the corridor, readying herself for the next task, Jess Donaldson has truly found her “dream job”.

The Clinical Support Nurse (CSN) has worked in the Short Stay Observational Unit/6A for a matter of weeks but couldn’t be happier.

“As a CSN you are a jack of all trades, from medicines to dressings, pyxis machines, and VHIMS, we help with everything,” she said.

CSNs provide ‘on the floor’ support to students, graduates and more junior staff across various departments in the health service.

Over the past five years the EFT of CSNs at Bendigo Health has steadily increased which has significantly impacted the upskilling of our workforce.

Jess’ job satisfaction comes from being able to see the progression of less experienced staff.

“Some newer staff members might be shy at first but encouraging them and seeing their confidence build up is really great to see,” she said.

Acting Nurse Unit Manager of the Short Stay Observational Unit/6A Suzi Minnie said her two CSNs have provided invaluable support.

“It certainly takes a load off me and the team knowing there’s that extra help – they’ve been a really good initiative,” she said.

Graduates in the Critical Care stream said they “are extremely grateful for the support, guidance, assistance and nurturing” Jess has provided since commencing in the CSN role.

Nursing and Midwifery Education Manager Craig Sloan said the increase in CSNs has allowed more students to come into the health service, who become graduates and ultimately senior staff.

“Most CSNs apply to do the job because they’ve learnt from a good CSN themselves,” he said.

“What they (CSNs) end up doing is shaping people’s careers and lives

“A lot of them have had students who become graduates, who become leaders at Bendigo Health and they enjoy seeing their progression.”

Craig said CSNs are there to help staff improve and progress which, coupled with the nursing and midwifery novice to expert trajectory framework and resources is helping staff be their best.

CSNs need to be clinical experts but also need to be approachable and understand how best to communicate with staff, Craig said.

“People come to you in a vulnerable state when they might be unsure of what to do. Having the ability to provide that feedback and guidance is an important skill,” he said.