Hardware and software
You can access Video Call via:
Internet data usage
You don’t use any data while waiting for a clinician to join you.
A video consultation uses less than half of the data you would use while watching a YouTube video in High Definition. That's about 230 MB on a mobile device, and 450 MB on a PC for a 20 minute call, which is similar to Skype or FaceTime.
Data use is less on lower-speed internet connections, or if you’re using a less powerful computer, tablet, or smartphone. These factors can also reduce the overall quality of the call.
Data use increases when there are more than two participants in the call.
Download our guide
There is a guide available below that will help you prepare for Telehealth.
You can test if you are ready for telehealth by clicking on the appropriate waiting room button on the Telehealth page.
For assistance in troubleshooting issues when making a video call a troubleshooting guide is available below.
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